Questions? We’re Here to Help

Pre-order

You can pre-order our products from November 7th to January 5th. Get on it! We anticipate selling out quickly.

We’re looking at mid-February. The craftsmanship takes time because we want nothing short of perfection. It will take about two months to manufacture our products and about a month to a month and a half to ship them from the factory. We’ll keep you updated along the way with every step. We can’t wait for you to get our products either, so we’ll do our best to get them out ASAP.

We’re a new brand straight out of San Francisco. Pre-ordering means helping us get our products out to the public and lets us launch even more great products in the future. We have big plans – and you’ll be a big part in helping us get there.

You bet! As a (huge) thank you for your pre-order, we’ll ship your new bag with a free Powerbank. All you have to do is add a powerbank to your cart and use the coupon code SHAREYOURISM at checkout.

Our leather bags cost the same to make as brands that sell them for 3-4 times the price of ours. Since we sell directly to you, you don’t have to pay the markup that those brands charge because they’re sold in stores.

If your order hasn’t shipped yet, you can reach out to us at justin@ism-sf.com and we’ll cancel the order. If it has shipped, we can make arrangements for a refund and shipping your order back to us.

Shipping

All 50 states of the U.S.A. We also ship to Canada, the U.K., and Australia. If you’re in a different country, send us an email at hello@ism-sf.com and we’ll make it work.

Shipping is free for all customers in the United States. If you live outside of the United States, you'll have to cover a portion of the shipping cost (includes taxes) but you'll still get a free powerbank!

We offer flat rate international shipping to Canada, the UK, and Australia. Our international shipping rates include all duties and taxes:
Canada: $45
United Kingdom: $55
Australia: $55

Bags

We use 100% genuine leather made from a well-known, reputable tannery in Taiwan. They supply us with both our Saffiano and Flat Leather. The material we use inside our bags is made of a waterproof polyester twill lining. The coating used on our lining ensures that it’s durable, stain-resistant, and keeps its smooth texture and finish.

Because we use genuine leather, no two bags are made the same way. This means there might be slight variations in the way your bag looks from the ones we use in the photos. We do guarantee the same level of quality and craftsmanship for all of our products.

Both our bag styles are made to fit either a 13” or 15” laptop. If you have a 15” laptop and would prefer to have more space, The Classic would be the best fit. If you’re looking for something smaller and only have a 13” laptop, go with The Saffiano.

Our leather bags are made to last. But to make sure it looks as good as new for a long time, we recommend wetting a cloth in warm water and wiping the surface of the leather every month or so.

All of our bags are covered with a 1 year guarantee. This means if there are any critical material or build defects under normal use, we’ll send you a new bag or provide you with a refund. Totally up to you.

Feel free to wear our bags and use them every day as you normally would. If it’s been less than 30 days and you still don’t love it, ship it back to us and get a full refund. No questions asked.
Reach out to us at hello@ism-sf.com for help.

Powerbanks

The ISM Powerbank is 8,000 mAh, which means that it can, on average, charge a phone around 4 times per cycle. The Powerbank can charge most electronic devices that use a USB/USB Lightning Cable /Micro USB charging including phones, tablets, headphones, etc.

We’ll include a Micro-USB charger that you can use to charge your Powerbank, but you can also use a USB Lightning cable.

We thought a lot about people on the go when we designed our bags. We came up with a small leather flap on the side of each ISM bag that lets you slide a USB cable through so you can charge your phone and keep it in your pocket at the same time.

Others

We’re excited about launching a complete line of products as soon as we can. Right now, that looks like summer 2018. Sign up to our mailing list and get updates as we release more products throughout the year.

We make our products from eco-friendly factories in Shenzhen, China. It’s the same factory that makes bags for some of the biggest brands in both luxury and sports industries. They believed in what we wanted to accomplish and loved our vision, so we decided to partner with them.
For a behind-the-scenes look at our process, check out our YouTube channel.

Our founder, Justin, came up with the idea behind ISM while working out of coffee shops as a freelance designer. Now, we’re a team of creatives based in San Francisco.
We’re always looking around for talented, determined creatives to join our team. If that sounds like you, shoot us a message!

Follow us on YouTube! We’re documenting our entire journey, you won’t want to miss it. And if you’re into seeing our creative inspiration – follow us on Instagram.
For regular updates, check out our Facebook page or join our mailing list.

Leave your email to be the first to get access to the bag when we’re back in stock.